UK Service Terms and Conditions

These service terms and conditions set out the basis on which services are provided to customers in the United Kingdom. By making a booking, confirming an order, or allowing work to begin, you agree to be bound by these terms. They are designed to create a clear understanding of the booking process, payment obligations, cancellation rules, liability limits, waste handling requirements, and the legal framework that applies to the service agreement. Where a separate written quotation, proposal, or service schedule has been issued, those documents should be read together with these terms. If there is any conflict, the more specific written agreement will usually apply unless stated otherwise.

For the purposes of these UK service terms, references to “we”, “us” and “our” mean the service provider, and references to “you” and “your” mean the customer, client, or person authorised to place an order. These terms apply whether the service is arranged online, by telephone, by email, or through another booking method. We may update these terms from time to time, but the version in force at the time your booking is accepted will generally govern that service, unless a legal or regulatory change requires an immediate update.

We aim to provide a professional, transparent service experience, but you should read these terms carefully before confirming any work. They are written to support fair dealing, reduce misunderstandings, and set reasonable expectations for both parties. If you do not agree with any part of the agreement, you should not proceed with the booking. Acceptance of a quotation, payment of a deposit, or instruction to commence work may be treated as acceptance of these terms.

Booking Process

All bookings are subject to availability and acceptance by us. A booking request does not guarantee that services will be provided until we have confirmed the appointment, project, or attendance slot. We may request additional information before accepting a booking, including service location, access details, preferred dates, scope of work, and any special requirements that may affect the delivery of the service. We reserve the right to decline a booking if we consider that the request cannot be fulfilled safely, lawfully, or within the agreed timeframe.

When you submit a booking, you confirm that the information you provide is accurate and complete. This includes the nature of the service required, any known hazards, any restrictions on access, and any relevant property or site conditions. If the information supplied is incomplete or incorrect, we may need to revise the quotation, reschedule the service, or cancel the booking. Any changes requested after confirmation may be treated as a variation and may incur additional charges.

A booking may be made subject to a quotation, fixed price, or estimated price. Where a quotation is issued, it remains valid only for the period stated in the quotation or, if no period is stated, for a reasonable time. An estimate is not a binding fixed price and may be adjusted if the actual scope of work differs from the information originally provided. We may require a deposit, card pre-authorisation, or advance payment before reserving the service date. We are not responsible for loss caused by delays resulting from incomplete booking details or failures to provide access.

Payments, Charges, and Invoicing

Charges for the service will be set out in the relevant quotation, order confirmation, invoice, or price list. Unless otherwise agreed, prices are stated exclusive of VAT and other applicable taxes, which will be added where required by law. Any additional work requested by you, or required due to circumstances not reasonably foreseeable at the time of booking, may be charged separately at our standard rates or at a rate notified to you in advance.

Payment terms will be specified in the booking confirmation or invoice. Unless stated otherwise, payment is due immediately upon completion of the work or upon receipt of invoice. If a deposit has been requested, the booking may not be secured until that deposit is paid in full. Failure to pay any amount when due may result in suspension of services, cancellation of future appointments, and recovery action for unpaid sums. We may also charge reasonable costs incurred in pursuing overdue amounts, including administrative and legal expenses where permitted by law.

We may correct any pricing error discovered before or after acceptance of a booking where the error was obvious and should reasonably have been recognised as such. If payment is made by card, bank transfer, direct debit, or another electronic method, you must ensure that the payment details are valid and that sufficient funds are available. You must not withhold payment unless you have a genuine legal right to do so. Any dispute about an invoice should be raised promptly and in good faith, while still paying any undisputed amount on time.

Cancellations, Rescheduling, and No-Show Policy

If you need to cancel or reschedule a confirmed service, you should notify us as soon as possible. Cancellation terms may vary depending on the type of service, the amount of notice given, and whether materials, labour, or third-party costs have already been committed. Where a cancellation is made with sufficient notice, we may refund any amount paid in advance, less any non-recoverable costs or administration fees stated in the booking terms. Where work has already commenced, you may be required to pay for services provided up to the point of cancellation.

If you cancel at short notice, fail to provide access, or are unavailable at the agreed time, we may treat the appointment as a late cancellation or no-show and charge a fee to cover lost time and costs. We may also apply a waiting charge where our personnel are delayed beyond a reasonable period due to circumstances within your control. If we need to reschedule due to operational reasons, safety concerns, or events beyond our control, we will use reasonable efforts to offer an alternative time, but we will not be liable for any indirect loss caused by the change.

Where a service involves time-sensitive attendance, the customer is responsible for ensuring that access, permissions, and any preparatory steps are in place. If a rescheduled appointment is offered and you decline it without reasonable cause, the original cancellation charges may still apply. Nothing in these terms affects any statutory cancellation rights that may apply to consumers in relation to certain off-premises or distance contracts, to the extent those rights cannot lawfully be excluded or varied.

Service Performance, Customer Responsibilities, and Liability

You agree to co-operate with us so that the service can be carried out safely and efficiently. This includes providing suitable access, ensuring that work areas are clear, advising us of hidden hazards, and obtaining any consents, permits, or permissions required for the service to proceed. If we cannot complete the work because you have failed to meet your responsibilities, we may charge for any wasted time, travel, or materials already used.

We will provide the service with reasonable care and skill. If we fail to do so, we will normally offer a repeat performance or other appropriate remedy, where reasonable and lawful. However, our liability will be limited to losses that are foreseeable and directly caused by our breach. We will not be responsible for indirect, consequential, or special losses such as loss of profit, loss of business opportunity, or reputational damage, except where such exclusion is prohibited by law.

Nothing in these service agreement terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Where we store items, materials, or waste temporarily during the service, you remain responsible for ensuring they are suitable for handling and that you have disclosed any special risks. Any limitation of liability will apply to the fullest extent permitted by law and will be interpreted as a fair allocation of risk between the parties.

Waste Regulations and Environmental Compliance

Where the service generates waste, debris, packaging, or removed materials, the handling and disposal of that waste will be governed by applicable waste regulations and environmental law. You must tell us in advance if waste is hazardous, contaminated, or subject to special handling requirements. We may refuse to move, store, or dispose of any waste that is unsafe, illegal to transport, or not properly described. Additional charges may apply where specialist collection, segregation, documentation, or licensed disposal is required.

Unless otherwise agreed in writing, we will only remove waste that forms part of the agreed service scope and is lawful to collect. You remain responsible for confirming that any waste we are asked to handle belongs to you or that you are otherwise authorised to arrange its removal. We may request evidence, declarations, or other information needed to comply with legal duties relating to transport, transfer notes, duty of care, and waste classification. If you fail to provide accurate information about waste type or origin, you may be liable for resulting costs, penalties, or losses.

We may decline to handle certain items, including substances or materials that require specialist permits, training, or disposal arrangements. All waste services are provided subject to lawful collection, safe handling, and compliance with duty-of-care obligations. Where materials are left behind after completion, you must arrange removal promptly. We are not responsible for the loss of value in recyclable materials unless otherwise agreed, and any reusable items removed as part of the service are transferred only if that is clearly stated in the service specification.

Force Majeure, Suspension, and Termination

We will not be liable for any delay or failure to perform our obligations where such delay or failure is caused by an event beyond our reasonable control. This may include severe weather, transport disruption, labour shortages, accidents, fire, epidemic restrictions, supply issues, or governmental action. If a force majeure event occurs, we may suspend performance, reschedule the service, or terminate the affected booking where continued performance would be impractical or unsafe.

You may also terminate the service agreement if we commit a material breach and, where the breach is capable of remedy, fail to remedy it within a reasonable time after being notified. We may terminate or suspend services immediately if you fail to pay, provide false information, abuse staff, create a safety risk, or otherwise materially breach these terms. Termination will not affect any rights or liabilities accrued before the termination date, including payment obligations for work already carried out.

On termination, any licences granted to us to enter the premises for the purpose of performing the service will end, except to the extent needed to remove our equipment, recover tools, or complete lawful demobilisation. Any provision intended to survive termination, including payment, liability, confidentiality, and legal compliance clauses, will continue in force after the service has ended.

Data, Confidentiality, and General Provisions

We may process limited personal data as necessary to administer bookings, communicate about the service, issue invoices, and comply with legal obligations. Any such processing will be handled in accordance with applicable data protection law and our privacy arrangements, where relevant. You should only provide personal data that is necessary for the service. Where confidential information is shared with us, we will take reasonable steps to keep it secure and use it only for legitimate business purposes connected with the service.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in exercising any right will operate as a waiver of that right. A person who is not a party to the service agreement will not have any rights under it unless such rights are expressly granted by law. These terms, together with the relevant quotation or confirmation, form the entire agreement between the parties regarding the service, unless otherwise required by law.

These UK service terms and conditions are intended to be reasonable, lawful, and consistent with the normal expectations of professional service arrangements. They should be read in a practical way, with the aim of supporting clear communication and fair treatment for both sides. If a specific contract, regulated service, or mandatory consumer protection rule provides different rights or obligations, that specific rule will take precedence to the extent required.

Governing Law

These terms and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the law of England and Wales, unless the service is expressly supplied under a different legal regime. Where required by applicable rules, disputes may also be brought in the courts having jurisdiction in Scotland or Northern Ireland, depending on the customer’s location and the nature of the claim. The parties agree that any court proceedings will be handled in the appropriate jurisdiction, subject to mandatory legal rights.

By proceeding with a booking or allowing the service to begin, you confirm that you have read, understood, and accepted these service terms. They are drafted to give clear, balanced rules for the booking process, payment arrangements, cancellations, liability, waste handling, and governing law. If you require a special arrangement, it must be agreed in writing before the service starts, otherwise these standard terms will apply.